Warranty Summary Information
Thank you for considering or for buying a Foam Calgary bed set! Your mattress and foundation have been made with the finest quality, care, and craftsmanship that go into every Foam Hamilton bed set. It will provide you with years of support and comfort.
We will stand behind our product and provide you with whatever you need to ensure that you achieve the best quality of sleep possible. Since you bought your mattress directly from the factory we can re-work your mattress, at minimum to no charge, and make sure you get the right mattress (including preference) you desire. All our mattress covers are made with zippers so you can inspect the core of the mattress and verify that you received what you purchased. Zippered covers also make it easier for us, and less expensive for you, should we need to make any repairs or changes to your mattress.
The mattress warranty does not apply to the covering material or what is considered normal wear (see below). Foam Hamilton reserves the right to repair or replace the unit without charge. Any transportation charges will be additional. The warranty applies to the original purchase only. Proof of Purchase is required. This warranty will be void if on inspection the mattress is found to be in an unsanitary condition, if the mattress has received obvious abuse or if it was not supported with a proper foundation or bed frame with a centre support. For more details and definitions please continue reading.
Warranty Definitions
- “Warranty”: the manufacturer’s assurance that certain standards will be met by the performance of the mattress and foundation for a specified period of time.
- “Limited Warranty”: this indicates that the warranty provided does not extend to every possible situation. There are situations that are excluded; therefore the warranty is “limited” rather than “unlimited”. No mattress manufacturer offers an “unlimited” warranty, because there are so many situations outside of its control.
- “Non Pro-Rated”: if any problem occurs that is covered by the warranty during the term of the warranty, purchaser will not be charged for any repair made or, if necessary, any exchange of the mattress and/or foundation.
This Is Your Foam Hamilton Non Pro-rated Limited Warranty
- Warranty is effective whether mattress is purchased with matching foundation, or either mattress or foundation is purchased separately. However, use of an improper foundation may cause damage to the mattress and void this warranty.
- This warranty does not extend to normal wear and tear, or damage caused by abuse, misuse or negligence. Failure to comply with manufacturer’s care and maintenance instructions may void your warranty.
- Your Foam Hamilton mattress and/or foundation will be repaired or replaced without charge (transportation charges to and from the nearest Foam Hamilton location must be paid by the purchaser) during the lifetime of this warranty, should either mattress or foundation be defective due to faulty workmanship or structural defects. The covering of each item is excluded. Repair or replacement is at the option of Foam Hamilton. Consequential claims, no matter what kind and of what legal argument, in connection with this warranty, cannot be accepted. This warranty commences the day you take delivery of your Foam Hamilton mattress and/or foundation. However, the warranty period will not be extended or changed as a result of repair or replacement under the terms of this warranty or otherwise.
- This warranty is void if the foundation is not firm, even and supportive. A foundation that is too hard, too soft, not supportive, or restricts air circulation may damage your mattress and void this warranty. Correct mattress support is an important element in providing long life for mattresses. Mattresses always follow the contour of whatever they rest on. If placed on a foundation that dips down, even under the load of one or two sleepers, the warranty may be voided. Foundations dipping or sagging allow the mattress to sag, causing the top cover wrinkle. Sleepers may experience roll-together through inadequate support. Some slat/mesh type foundations may require a center rail and a leg to the floor to prevent dipping or sagging, particularly in double, queen and king sizes.
- Timber slats must be a smooth finish to prevent splinter and scuffing damage and be securely fastened to the frame at each end. A breathable insulating pad or blanket over the slats is advisable. Slats must be no more than 3″ (8 cm) apart and at least 3.5″ (9 cm) wide. Slats over 5.5″ (14 cm) wide may cause mildew by not allowing moisture to evaporate sufficiently. Solid panel timber foundations must have sufficient air holes drilled to permit dispersal of moisture and prevent mildew.
- This warranty is void if mattress and/or foundation has been burned, soiled, damaged or is in an unsanitary condition. You are urged to use a highly absorbent mattress pad.
- This warranty is valid only for the original purchaser and valid only for residential use. Contract and commercial usage is not covered by this warranty.
- This warranty is void if mattress and/ or foundation have been serviced by unauthorized persons or workshops.
- In the event you wish to make a warranty claim, you must provide proof-of-purchase; therefore, you must retain your sales receipt and/or delivery receipt. You can email us at [email protected] for instructions on how to proceed with your warranty claim.
- This warranty gives you specific legal rights; however, the manufacturer is not responsible for any incidental or consequential damages. Implied warranties are limited to the period of this warranty.
Your Foam Calgary mattress and foundation will provide you with years of excellent service if you follow these easy instructions.
- To insure that you receive the support that is built into your Foam Hamilton mattress, insist on the matching Foam Hamilton foundation. Do not be misled into believing that it is sufficient to buy a new mattress only after your present mattress shows wear and tear. Mattress failure or “wear out” is often caused by foundation failure.
- As stated on the warranty information for your Foam Hamilton mattress and/or foundation, use a 4-legged bed frame under Twin and Full size sets, a 5-legged frame under Queen Size, and a 6-legged frame under King size.
- Use a high quality, absorbent mattress pad. This will keep the covering of the mattress fresh and clean. Never apply liquids of any kind to the mattress cover.
- Don’t jump or stand on your Foam Hamilton Sleep Set. Misuse of this kind could cause unnecessary damage and the voiding of your warranty.
- Don’t use or hold mattress handles for mattress moving. Mattress handles will be torn out. You must hold on to the mattress edge for mattress moving. Mattress handles should not be used to support the full weight of the mattress. Mattress handles should be used only to position the mattress.
- Mattress and foundation specifications, including appearance, may change without notice.
- In the event that service is required, please contact [email protected] or the Foam Hamilton location where you purchased your mattress.
Effective Mattress Life
- Definition: the effective life of a mattress is the period in which it is able to provide proper sleep support and comfort to its user(s).
- How long is the effective life of your mattress? Actually, no one, not even the manufacturer of your mattress knows for certain. There are many variables (not limited to those listed below):
- The weight of the user(s).
- How many hours per night the product is used.
- The usages of the product other than for sleeping (reading, TV watching, etc.).
- How often the mattress is moved from one location to another and how it is handled and stored in transit.
- Whether the mattress is being used with the foundation made for it.
- The Better Sleep Council suggests that the average effective life of a new mattress is 8-10 years. Obviously that means some mattresses have a longer period, others a shorter term. However, when the mattress is 8-10 years old, you should inspect it closely then (and from then on) for signs of wearing out. Remember, your new mattress is its most effective in its first night of service to you. Every night afterward it loses a bit of its effectiveness, very slowly and very subtly to the point that you’ll never notice it, until one day (or night) you’ll realize that you’re not receiving a good night’s sleep from it. That’s the time to replace it.
- Here’s a question often asked: “If I have a mattress with a 15-year warranty, why should I be inspecting my mattress in 8-10 years”? The answer is that your warranty covers defects in workmanship and materials, not wearing out. Again, review all the variables listed for determining effective mattress life. Even though your mattress has worn out, this does not indicate that the mattress will be literally falling apart. If you choose to continue its use after it is worn out, your warranty against defects in workmanship and materials is still in effect.
What Can Void Your Warranty?
- The chief cause of warranty voidance is the soiling of the mattress. Blood, urine or other stains void the warranty. You are sincerely encouraged to use a quality mattress pad that has a high absorption rate.
- Abuse of the mattress and/or foundation. Children repeatedly jumping on the mattress will ultimately cause the mattress to fail in some manner.
- Bending the mattress during delivery or when moving it. No innerspring mattress can be bent without permanent damage. If the mattress is bent to get it up a small or winding stairwell or into a room with a sub-size opening, the warranty is void.
- Improper and lack of suitable box support under the foundation. Queen size sleep sets require a 5-legged bed frame (with center support). King size sets require either separate frames for each foundation, or a 6-legged frame (with center support).
- If you do not purchase the foundation made to be used with your mattress, you still have the full warranty on your mattress. However, an improper foundation (wrong construction, worn out, etc.) can be the cause of damage to the mattress. If so, the mattress warranty is null and void. Also, you should be aware that the “feel” of the mattress in the store will differ from the “feel” of the mattress on an old foundation.
Getting Used to your New Foam Calgary Bed.
At first, your new Foam Calgary bed may feel a little different from the mattress you have been sleeping on. Don’t worry, you’ll soon become adjusted to the extra comfort, support and benefits that only a properly configured Foam Hamilton sleep system can provide.
Body Comfort Impressions.
Small indentations are normal on the surface of any new mattress whilst the upholstery filling is leveling to a final position and getting used to your body contour. This does not constitute a manufacturing fault. On a pillow top mattress, up to 1.5″ (4 cm) height loss is considered normal. On a non-pillow top mattress, up to 1″ (2.5 cm) height loss is considered normal.